Is there any on-site parking?
Parking for one vehicle during working hours is available on request and a maximum of 4 spaces from 5.30pm to 11.30pm on the event day. There is ample access for loading and unloading via the ramp at the rear. Details should be organised per event to facilitate this.

Does the venue have disabled access?
There is a specially constructed ramp with handrail at the rear of the building providing good disabled access and a purpose-built WC with wheelchair access.

Will a member of staff be available?
An Event Manager will be on duty to ensure that the venue and facilities are ready for you and to ensure the safety of the guests and security of the premises. They have full authority to take any action they consider appropriate to remove or reduce any risks.

Smoking
Smoking/vaping is not permitted anywhere inside the premises, but will be permitted in a designated area which will be identified by the Event Manager.

Can we bring our own food and drink?
We would request that you use the offerings provided by the team in our 5* hygiene-rated kitchen, who have trained to use the space in the best possible way and adhere to all the current food allergens compliance.

Is there an outside area for drinks?
Drinks cannot be taken outside.

Can we bring our own decorations?
Yes you can, but please note that you cannot attach decorations or anything else to the ceiling, doors or walls.

Can we have candles?
Candles and other naked flames are not permitted, unless by agreement with the venue manager.
The use of smoke machines, or strobe lighting is not permitted.

Can I bring my own lighting?
Any electrical equipment brought onto the premises must be fit for purpose and have a current PAT certificate.

How will the tables and chairs be set out?
Your requirements for everything you need can be discussed and agreed in writing to make sure everything will be just right for you but please note that furniture can only be moved by our staff.

What can I leave after the event?
Please take away everything you bring. General rubbish should be put into refuse bags provided and left inside at the entrance doorway. Glass should be placed in bins provided.

Is there a cloakroom?
An area to hang coats can be made available, but please request when you book. We do not take responsibility for any loss or damage to items.

What time do you close?
All guests, caterers and musicians should be off the premises by midnight. Music must be off by 11.30pm.

Can I hold my own event and use my own caterers?
Yes you can, please contact our hospitality team on thehall@thecoffeehopper.com with details of your request. Please ensure that any food suppliers email us a copy of both their Product Liability and Public Liability Insurance Certificate/schedule which must show the level of cover.

Can I hold my own event and use my own preferred musicians?
Musicians, are required to provide us with a copy of their Public Liability Insurance Certificate & schedule which must show the level of cover.

What do I need to know about noise levels?
Noise and Nuisance must be kept within reasonable levels (pub levels rather than club levels) so as not to affect other users of the building or people in neighbouring properties. Noise level checks will be undertaken at agreed intervals. Guests are asked to leave the venue quietly and have respect for our residential neighbours.

What do I need to do if anything is damaged during the event?
Please report any damages to the Event Manager, the hirer may be charged with the costs for cleaning and repair of damages caused during the event.

Can I leave some items to collect the next day?
Collection of any left items can be made the following morning between 8.30 and 11am. Please make a request in writing before the event if you need to do this. Items left should be packed and tidy ready to be collected. On arrival please ask one of our staff to assist.

What is your fire safety procedure for guests?
Raise the Alarm (using a Break Glass/Call Point), Initiate evacuation, Call the Fire Service (999), do not return until it is declared safe to do so. Fire escape doors are the double entrance doors by the ramp, the muster point is across the road on the cobbled path to the Castle, please take care crossing the road.